Healthcare

Healthcare

At Wilmer, we offer a comprehensive range of services tailored to various healthcare sectors, including hospitals, long-term care facilities, and retirement communities. Our commitment to safety and support ensures that each facility operates smoothly and securely.

Long-Term Care

  • We prioritize the safety and well-being of residents in long-term care facilities by offering specialized 1:1 companion and protection staff services. Our dedicated staff members are trained to provide holistic, patient-centred care while ensuring the security and comfort of each resident.

  • Patient-Centered Care: We understand the complexities of residents in long-term care facilities, each with their own life experiences, interests and needs. Our staff are dedicated to building meaningful relationships and fostering rapport with every resident. 

    Managing Responsive Behaviors: Our staff undergoes comprehensive training before being placed in long-term care facilities, ensuring they are well-equipped to manage responsive behaviors, identify triggers, and redirect appropriately to prevent escalation. Additionally, our team receives ongoing education on chronic and acute illnesses that may elicit responsive behaviors. Current training methods include:

    • Gentle Persuasive Approach

    • Montessori Method

    • Teepa Snow Techniques

    These evidence-based strategies empower our staff to engage residents with empathy and skill.

    Holistic Care Approach: Beyond security, our staff members engage residents with compassion and respect, promoting emotional well-being and enhancing their quality of life.

    Collaborative Care: Our protection staff work closely with healthcare teams and facility staff to integrate seamlessly into daily routines and ensure continuity of care. Our staff not only provides constant 1:1 support but are also trained to assist with patient's daily basic needs and activities of daily living. This additional support would allow your facility staff to focus on other areas of care they are responsible for. Thus, improving efficiency and productivity.

Retirement Homes

  • We are committed to upholding the highest standards of professionalism and integrity in providing 1:1 companion and protection services for your residents. Our goal is to create a secure and supportive environment where residents feel safe, valued, and empowered.

  • Visitor Management: A secure and welcoming system for tracking and monitoring guests, ensuring safety without compromising residents' privacy.

    Wander Prevention Systems: For residents with memory impairments like dementia, security systems that re-direct and/or alert staff when a resident attempts to exit the building unsupervised or enters restricted areas.

    Enhanced Quality of Living: Lowering anxiety and fostering a sense of security in residents. Nurturing a stronger sense of independence, autonomy, and overall well-being.

Hospitals

  • We understand the critical importance of safety and security in healthcare settings. Our trained security personnel provide a comprehensive range of services to ensure the well-being of patients, staff, and visitors.

  • Access Control: Monitoring entrances and exits to ensure that only authorized personnel enter restricted areas.

    Safety Assurance: We maintain a vigilant presence to prevent unauthorized access, monitor surroundings, and promptly respond to any security concerns or emergencies.

    Patrolling: Conducting regular patrols throughout the facility to deter theft, vandalism, and other criminal activities.

    Incident Response: Quickly responding to emergencies, including medical crises and security threats.

    Visitor Assistance: Guiding visitors and patients, helping them navigate the facility, and answering any questions.

    Monitoring Surveillance: Keeping an eye on CCTV feeds to detect suspicious behavior or incidents.

    Conflict Resolution: Managing disputes and aggressive behavior among patients, visitors, or staff with professionalism and calm.

    Emergency Preparedness: Assisting with evacuation procedures and drills, and providing trained first aid and CPR support.

    Reporting: Documenting incidents and unusual activities for future reference and action.

    Collaboration: Working closely with hospital staff and local law enforcement to address security concerns.

    Patient Safety: Ensuring the safety of vulnerable populations, such as minors and individuals with mental health issues.